So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?

Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture.

Shortlisted for the EU Prize for Literature**’One of the most exciting and original Northern Irish writers of her generation’ SUNDAY TIMES’Gripping, affecting, surprising. I inhaled it’ LISA MCINERNEY ‘Captivating, intelligent and courageous’ IRISH TIMES’Spectacular. At once grittily real, wildly magical and insanely alluring – a siren-song of a novel. DONAL RYAN’Jan Carson seems to have invented a new Belfast in this gripping, surprising, exhilarating novel.

You don’t have to be racist to be biased. Unconscious bias can be at work without our realizing it, and even when we genuinely wish to treat all people equally, ingrained stereotypes can infect our visual perception, attention, memory, and behavior. This has an impact on education, employment, housing, and criminal justice. In Biased, with a perspective that is at once scientific, investigative, and informed by personal experience, Jennifer Eberhardt offers us insights into the dilemma and a path forward.

en years after the worldwide bestseller Good to Great, Jim Collins returns with another groundbreaking work, this time to ask: why do some companies thrive in uncertainty, even chaos, and others do not? Based on nine years of research,buttressed by rigorous analysis and infused with engaging stories, Collins and his colleague Morten Hansen enumerate the principles for building a truly great enterprise in unpredictable, tumultuous and fast-moving times

Now in paperback, Create Your Own Future is a powerful book on self-empowerment that offers a wealth of ideas readers can apply immediately to take complete control of their personal and work lives. Intended for anyone who wants to make more money and get more satisfaction from life, the book offers twelve principles for success and real-world action plans that help you reach your goals. Author Brian Tracy is one of the most renowned and successful self-help authors and speakers in the world; Create Your Own Future presents all his accumulated experience in making success happen for others. Now, it can make success happen for you.

Small Potential is the limited success we can attain alone. BIG Potential is what we can achieve together. Here, Achor offers five strategies – the SEEDS of Big Potential–for lifting the ceiling on what we can achieve while returning happiness and meaning to our lives.

‘In this remarkable book, David Rowan tells a story of transformation: how an organisation has found a new way of doing things through innovation driven by ruthless entrepreneurial imagination. What is especially useful is that he does not just stick with small startups, let alone dreamy “inventors”. He finds innovation in big companies and even within governments.’ – Matt Ridley, The Times

How Exceptional Leaders Master the Flow of Talent.

“Superbosses is the rare business book that is chock full of new, useful, and often unexpected ideas. After you read Finkelstein’s well-crafted gem, you will never go about leading, evaluating, and developing talent in quite the same way.??Robert Sutton, author of Scaling Up Excellence and The No Asshole Rule

?Maybe you?re a decent boss. But are you a superboss? That?s the question you?ll be asking yourself after reading Sydney Finkelstein?s fascinating book. By revealing the secrets of superbosses from finance to fashion and from cooking to comic books, Finkelstein offers a smart, actionable playbook for anyone trying to become a better leader.??Daniel H. Pink, author of To Sell Is Human and Drive

A fascinating exploration of the world?s most effective bosses?and how they motivate, inspire, and enable others to advance their companies and shape entire industries, by the author of How Smart Executives Fail. A must-read for anyone interested in leadership and building an enduring pipeline of talent.

The last decade has seen the News industry face unprecedented change. The sometimes-century old institutions which were once the bastions of truth have had their dominance eroded by vast innovations in viral technology and, as millennial appetites force the industry to choose between principles of objectivity and impartiality, the survivors must confront the horrifying cost of their success: sexual scandal, fake news, the election of President Trump and the shaking of democracy.

In 2006, an oddball group of bankers, traders and brokers from some of the world?s largest financial institutions made a startling realization: Libor?the London interbank offered rate, which determines the interest rates on trillions in loans worldwide?was set daily by a small group of easily manipulated functionaries, and that they could reap huge profits by nudging it to suit their trading portfolios.

Stephen M.R. Covey shows how trust?and the speed at which it is established with clients and, employees?is essential to a successful organization.

With nearly 750,000 copies in print, this instant classic shows that establishing trust is ?the one thing that changes everything? (Marcus Buckingham, coauthor of Now, Discover Your Strengths) in both business and life.

Charles Handy is one of the giants of contemporary thought. His books on management – including Understanding Organizations and Gods of Management – have changed the way we view business. His work on broader issues and trends – such as Beyond Certainty and The Second Curve – has changed the way we view society.

In his new book, Handy builds on a life’s work to glimpse into the future and see what challenges and opportunities the next generation faces. How will people cope with change in a world where the old certainties no longer apply? What goals will and should they set themselves?

Burnout. Many women in America have experienced it. What’s expected of women and what it’s really like to be a woman in today’s world are two very different things—and women exhaust themselves trying to close the gap between them. How can you “love your body” when every magazine cover has ten diet tips for becoming “your best self”?

In her famed TED talk, Sheryl Sandberg described how women unintentionally hold themselves back in their careers. Her talk, which has been viewed more than eleven million times, encouraged women to “sit at the table,” seek challenges, take risks, and pursue their goals with gusto. Lean In continues that conversation, combining personal anecdotes, hard data, and compelling research to change the conversation from what women can’t do to what they can.